The great French Marshall Lyautey once asked his gardener to plant a tree. The gardener objected that the tree was slow growing and would not reach maturity for 100 years. The Marshall replied, ‘In that case, there is no time to lose; plant it this afternoon!’ Our mission at Visions by Phoenix is to start today with planting a firm foundation for all your future marketing programs.
Visions by Phoenix is a customer-driven provider of graphic communication services. From our in house art department to our shipping department, quality, service, and dependability are the hallmarks of our business. We have built our reputation on creativity and strong customer service in the areas of print and promotional needs.
As a full service supplier of promotional products with an ever-changing database of over 500,000 imprintable items, Visions by Phoenix maintains the most extensive product offering available in the industry. We take pride in sourcing innovative and effective items, which make your marketing efforts successful and memorable.
We offer all the services necessary to help you with a turnkey solution:
¨ Corporate Identity and Catalog
¨ New Product Introductions and Launches
¨ Safety and Wellness Programs
¨ Sales and Service Awards and Incentives
¨ Special Event Marketing
¨ Direct Mail Campaigns
¨ All printing needs that project your company image
Visions by Phoenix is committed to excellence and assuring your satisfaction. With over twenty years experience in promoting companies such as Merck & Co., Cingular Wireless and JP Morgan Chase, we feel that we can provide you with a service that will be valuable to your organization.
We are very proud of the work we do and always welcome the chance to discuss how we may benefit your company. Through meetings and discussions, we are better able to understand the requirements of our customers. Understanding your needs is the prime requisite that allows us the opportunity to offer you customized service.
An Overview of the Ordering Process
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 5-10 days to the order process.
